Customer Service & Office Skills

Course Structure

Course Overview

Are you interested in pursuing a career in an office environment? Would you like to develop your communication and interpersonal skills? This award will introduce students to Information Technology and improve their computer skills using the Microsoft Office suite of programmes. Students will also be trained in the use of digital media enhancing their career opportunities in an office setting. 

This course provides a supportive environment for applicants who are thinking of returning to education. Through peer mentoring and small class sizes, it is an ideal choice for those who aspire to enrolling on a course and furthering their education.

Modules List

Year ONE

  • Business English

  • Digital Media Technology

  • Communications

  • Data Entry

  • Work Experience

  • Maths

Year Two

  • Information Technology Skills

  • Computer Applications

  • Customer Service

  • General Office Skills


Careers and Opportunities

The course will assist students in gaining employment in a business, office or customer service environment. Graduates of this course will have the opportunity to progress and continue their education at Marino College of Further Education, on one of the many Level 5 Business courses available.

Student Testimonials / Where are they now?

I chose to do Customer Service and Office because it is a great course to get me reintroduced back to working on computers and expanding my knowledge of Microsoft Office. This course was very inclusive and it is encourages you to participate to enhance your experience.
The college is very welcoming and the staff have been a great help. There is always someone there if you need help. They have a peer mentoring class for BTEI classes that allows students to connect and also if students are finding something hard there, this facilitates them to help them. This course is great for someone who wants to improve their typing skills. It helps you to gain skills or improve your typing speed and accuracy.
Giuseppe Meloni | Student 2018
I chose to do Customer Service and Office Skills because it is a great course for building confidence, along with strengthening up my computer literacy and typing skills. This course also gives great insight into office work. My friends recommended the course and the college is fantastic for meeting new people. It has been a great way to further my education without feeling too stressed out.
Paul Egan | Student 2018

Course Requirements

QQI Level 4
Two Years | Part Time




Reasons for Choosing Marino College

+ The College is easy to get to on the Bus, Luas & DART

+ My classmates are good fun & lovely to be around

+ The teachers are very helpful & caring in the sense that they wouldn’t move on unless everyone understood the topic

+ The courses are a great gateway to amazing career opportunities

+ The college has a great atmosphere and if you have a problem there’s always someone there to help you