Course Structure
Course Overview
This course is designed to train students for employment in Airline Cabin Crew, Airport Passenger Services and Travel Agencies. The course delivers essential customer service & business skills for the travel & airline industry. It is delivered by a team of experienced business professionals and certified trainers in the airline industry.
Successful students qualify with an internationally recognised Diploma in International Travel Industry Studies from the International Academy of Travel (IAOT), as well as a QQI Level 5 Tourism with Business qualification.
Modules List
QQI Level 5
Tourism Principles & Practice
Tourism Information & Administration
travel agency service skills
Selling Principles and Practices
Customer Service
Reception & Front Office Skills
Word Processing
Work Experience
International Academy of Travel Diploma
Cabin Crew & Check in Training
GDS Amadeus Booking & Reservation System
Professional Grooming & Presentation
*Please note the modules listed may vary occasionally
Careers and Opportunities
Past students have secured employment with various airlines including; Ryanair, Aer Lingus, Easy Jet, to name but a few. Some are working with ground handling agents based at Dublin Airport, such as Swissport and Sky Handling Partner. Others are working in various travel agencies, including Travel Department.
Airport Passenger Services (courtesy of Swissport)
Airline Cabin Crew (courtesy of IAOT)
Student Testimonials / Where are they now?
“With the support of Marino College, I have secured a job with Swissport as a Passenger Services Agent. I’m responsible for check-in and boarding for many airlines. The knowledge I gained from the course really helped me to secure this role.”
“While studying Travel & Tourism at Marino College, I successfully secured a role in Travel Department (travel agency) as a Sales Executive. I book trips, handle customer queries, both over the phone and face-to-face, and so much more. I am thrilled to have succeeded and secured this role with such a brilliant company, and would not have had the opportunity without Marino College””
“Since I graduated I started my aviation career in Swissport as a Customer Service Agent, where I was successful in getting promoted to Customer Service Lead agent. I worked mostly on the likes of British Airways, Finnair, Vuelling, Emirates...the list goes on. After 6 months in that position, I applied for Customer Service Supervisor within the same company in which I am happy to say that I was successful. I worked on the same products but was a lot more office based, dealing with customers complaints, dealing with the airline representatives at the airport, etc”
Course Requirements
Course Code
5M5011
Awards
QQI Level 5 Award, IAOT Diploma in International Travel Industry Studies.
Duration
One Year | Full-Time
Course Charge: non-refundable registration charge of €50
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Reasons for Choosing Marino College
+ The College is easy to get to on the Bus, Luas & DART
+ My classmates are good fun & lovely to be around
+ The teachers are very helpful & caring in the sense that they wouldn’t move on unless everyone understood the topic
+ The courses are a great gateway to amazing career opportunities
+ The college has a great atmosphere and if you have a problem there’s always someone there to help you